Refund & Cancellation Policy

About Refund & Cancellation Policy

This page provides important information regarding Refund & Cancellation Policy. Please read it carefully to understand our policies and procedures.

Why Refund & Cancellation Policy Matters

• Clear & Transparent: We believe in keeping things simple – no hidden clauses, no confusing jargon.
• Your Trust Matters: These policies are designed to protect both you and us, ensuring a fair and safe experience.
• Always Up‑to‑Date: We review and update our policies regularly to comply with the latest regulations.
• Easy to Understand: We break down complex legal terms into plain, everyday language.
• Questions Welcome: If anything isn't clear, our support team is here to help you 24/7.
• Commitment to Fairness: Every policy is written with your best interests in mind.

Free Cancellation

You can cancel your booking free of charge up to one hour before the scheduled pickup time. Just call or message our support team.

Late Cancellation

If a driver has already been dispatched to your pickup location, a nominal charge may apply to cover the distance already travelled.

Refund Timeline

1. Raise your refund request by phone or email with your booking reference.
2. Our team verifies the trip details within 24 hours.
3. Approved refunds are processed back to the original payment method within 5 to 7 working days.

Need Help?

Contact our 24x7 support team and we will resolve your request as quickly as possible.